TVs, Sonos & receivers.
I mount TVs in homes and businesses, configure connected equipment, and troubleshoot Sonos systems and Amps, AV receivers, speakers, and home theater setups.
TV installation & audio/video supportTechnical support & AV installation
Helping people
feel confident
with technology.
I’m Darrill Forde, a technical support professional with experience in troubleshooting, installation, and customer service. I combine practical problem-solving with clear communication to help people get more from their technology.
Installation & troubleshooting
IT support.
AV installation.
Installation · Troubleshooting · Customer educationSee the work I do
01 / What I do
Installation.
Troubleshooting.
Customer guidance.
My work includes TV mounting for homes and businesses, computer and printer support, Wi-Fi troubleshooting, and audio/video setup.
Computers & printers.
I set up Windows and Mac computers, diagnose hardware and software problems, troubleshoot printers, and help customers use Microsoft 365 applications.
Device setup & user supportWi-Fi & mesh networks.
I troubleshoot Wi-Fi, routers, and mesh networks, including eero, Ubiquiti, and equipment from Astound/RCN, Spectrum, and Verizon, to resolve device connectivity problems.
Router configuration & connectivityCustomer walkthroughs.
I explain device features and settings, answer questions during the visit, and show customers how to use their setup. When a problem needs more work, I explain the options and next steps.
Demonstrations & clear explanations02 / Work experience
Installation
& support
in the field.
I joined Geek Squad as a Cadet in July 2021 and became an Agent in August 2026. Both roles involved installation and troubleshooting; as a Cadet, I assisted Agents and also handled assigned visits independently.
Geek Squad Agent
In-Home Technician
Best Buy New York City
Hands-on installation and technical support for customers and businesses across New York City. My work ranges from mounting TVs to troubleshooting the computers, networks, and audio systems people use every day.
- TV mounting & installation. Mount TVs in homes and businesses, set up connected equipment, and walk customers through using their system.
- Sonos, receivers & speakers. Troubleshoot Sonos systems and Amps, AV receivers, speakers, and home theater setups. Identify speakers and work through setup and connection issues across the equipment involved.
- Computers & everyday devices. Diagnose hardware and software problems on Windows and Mac computers, troubleshoot printers, and help customers with streaming and connected devices.
- Wi-Fi & networking. Troubleshoot Wi-Fi, routers, and mesh networks, including eero, Ubiquiti, and Astound/RCN, Spectrum, and Verizon equipment, to resolve connectivity issues.
- Routes & equipment inventory. Manage daily appointment routes and van equipment inventory alongside independent installation and troubleshooting visits.
- Product recommendations & service targets. Recommend products and Geek Squad Protection, and work toward sales and service-efficiency targets.
- Customer education & de-escalation. Explain findings, demonstrate device features and settings, and answer questions. When service plans change, manage expectations, explain next steps, and de-escalate concerns through patient communication and follow-through.
Geek Squad Cadet
Best Buy New York City
Assisted Agents with TV installations, home theater equipment, computer setup, and networking during customer appointments. When not assisting an Agent, I independently completed assigned installations and troubleshooting visits.
- Installation support. Assisted with TV mounting, home theater setup, and connected equipment, including preparing for appointments and handling equipment during the work.
- Practical troubleshooting. Helped diagnose problems with computers, networking, and audio/video systems, and supported device setup and installation during customer visits.
- Independent appointments. Handled assigned visits, completed installations, diagnosed issues, and guided customers through the equipment and settings relevant to their needs.
- Walkthroughs & follow-through. Explained features at the customer’s pace, answered questions, and helped coordinate service documentation and the final walkthrough.
Inventory Specialist
Best Buy NoHo New York City
Supported high-volume store operations through order fulfillment, inventory accuracy, and coordination with sales and service teams.
Logistics
Target
03 / Technical knowledge
The equipment
and tools I use.
My experience covers device installation, user support, networking fundamentals, and remote-support tools.
Networks & connectivity
- Wi-Fi & mesh troubleshooting
- eero & Ubiquiti equipment
- Astound/RCN, Spectrum & Verizon equipment
- Router configuration
- TCP/IP & LAN/WAN fundamentals
- VPN clients
Devices & systems
- Windows & macOS
- Computer hardware & software diagnosis
- Printer setup & troubleshooting
- TV mounting & installation
- Sonos systems & Amps
- AV receivers & speaker identification
- Home theater, streaming & connected devices
Support & collaboration
- Microsoft 365 user support
- Outlook, Teams & OneDrive
- Remote Desktop
- TeamViewer & AnyDesk
- Service documentation
04 / Selected projects
Software projects
I’m building.
Alongside my support work, I’m developing RackScan for equipment documentation and TLI for AI on personal computers and trusted local networks.
Equipment documentation
RackScan
Equipment reports for IT & AV fieldwork.
An equipment documentation app for IT and AV fieldwork. It brings photos, inventory, findings, and technician notes into reports that can be reviewed, shared, and revisited.
What the workflow includes
Record equipment and site notes, review or correct findings, and export a PDF report. Optional AI can draft an assessment from photos; the technician checks the results.
In testingExplore RackScan (opens in a new tab)
LAN & offline AI
TLI
TheLANIntelligence
An AI workspace built around your own hardware and local network. Run models on your computer or use a trusted computer on your LAN. With a local model and required setup complete, conversation works without an internet connection.
The idea
Bring everyday AI closer to home: local conversation, shared AI compute, and tools for supported devices. Online search and cloud integrations remain optional and need internet access.
Public betaExplore TLI (opens in a new tab)
05 / Education & development
Education &
current study.
Entertainment Technology
New York City College of Technology
City University of New York (CUNY)
Google IT Support
Professional Certificate
CompTIA A+
Certification preparation
06 / Get in touch
Let’s talk
tech.
Want to discuss my experience, technical support, or the projects I’m building? Reach me by email or connect with me on LinkedIn.